How We Define Customer Service at Highland Manor Wood Products


At Highland Manor Wood Products, we take immense pride in being the top wood products manufacturer in the USA. We have built our reputation not only on the quality of our wooden table legs, wooden finials, wood balusters and spindles, kitchen island legs, coffee table legs, and more but also on our unwavering commitment to providing exceptional customer service. In an era where the concept of old-school customer service is often lost on modern companies, we believe in going above and beyond to meet the needs of our valued clients.

Understanding Old-School Customer Service

Old-school customer service is more than just a phrase at Highland Manor Wood Products; it's a guiding principle that shapes the way we interact with our customers. In the good old days, businesses focused on building genuine relationships with their clients. It was about more than just completing transactions; it was about understanding the unique needs of each customer and exceeding their expectations.

Few modern companies truly grasp the essence of old-school customer service. In a world dominated by automated responses and faceless transactions, the personal touch often gets lost. At Highland Manor Wood Products, we recognize that every customer is unique, and we strive to bring back the personalized service that defines the old-school approach.

Prompt and Personalized Communication

One key aspect of old-school customer service is prompt and personalized communication. In an age where automated systems and chatbots dominate, we take a different approach. Our dedicated team at Highland Manor Wood Products is committed to answering phone calls, messages, and emails promptly. When you reach out to us, you're not met with an automated menu – you're connected with a real Highland Manor staff person who is eager to assist you.

We understand the importance of engaging with our client base to stay attuned to their needs. By actively seeking feedback and listening to our customers, we can tailor our product offerings to match the desires of our diverse clientele. This commitment to communication ensures that our customers feel heard and valued throughout their interaction with Highland Manor Wood Products.

Quality Custom Jobs and Collaboration

In the world of wood products, customization is often the key to creating unique and stunning pieces. At Highland Manor Wood Products, we take pride in providing the best quality custom jobs to cater to the specific needs of our customers. Whether you're a designer working on a one-of-a-kind project or a company with specific product requirements, we have the expertise and flexibility to bring your vision to life.

We actively collaborate with designers and companies, understanding that every project is distinct. Our team works closely with clients to ensure that the finished product not only meets but exceeds their expectations. This collaborative approach sets us apart and highlights our commitment to offering more than just a standard catalog of products.

Fast Guaranteed Shipping

Time is of the essence in the business world, and we recognize the importance of efficient shipping. At Highland Manor Wood Products, we provide fast guaranteed shipping on all our products. In fact, we take pride in getting nearly all orders out the same day without delay. This commitment to swift and reliable shipping ensures that our customers receive their orders in a timely manner, allowing them to proceed with their projects without unnecessary delays.

Global Recognition for Responsiveness and Professionalism

Highland Manor Wood Products is known globally for our responsiveness, professionalism, and courtesy. Our commitment to old-school customer service has earned us a stellar reputation in the industry. Clients from around the world trust us to deliver not only top-quality wood products but also an exceptional customer experience.

Always Striving for Improvement

While we take pride in our reputation, we are always looking for ways to improve every aspect of the way we do business. We believe that there is no limit to excellence, and we continuously seek feedback from our customers to identify areas for enhancement. By embracing a culture of continuous improvement, we ensure that Highland Manor Wood Products remains at the forefront of the industry.

Reach Out to an Actual Human Being

For any questions, whether retail or wholesale, we invite you to experience our old-school customer service firsthand. You can call us at 716-490-7218 and talk to an actual human being! At Highland Manor Wood Products, we believe that building lasting relationships starts with genuine, person-to-person communication. We look forward to assisting you with your wood product needs and exceeding your expectations with our unparalleled customer service.